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The Longer A Company Outsources, The More Satisfied It Becomes

• Seventy-four percent of all respondents with deep experience in outsourcing are satisfied with the results they achieve in the first year of their arrangement.
• Satisfaction increases as the outsourcing relationship matures; 76 percent are satisfied with results after the first year.
• Companies that have been outsourcing more than seven years experience higher satisfaction than those outsourcing two to seven years.

Source: Accenture 2004 White Paper "Driving High-Performance Outsourcing: Best Practices from the Masters"